Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
คำถามเกี่ยวกับการซื้อแผ่นรองเมาส์
It’s smaller than I thought but it’s my fault since I didn’t even look at the sizes but other than that the quality is pretty good and it sticks to my desk so…
Super bonito diseño y se nota de buena calidad, aún que es más pequeño de como se ve en fotos.
This is amazing for the mouse that I bought with it it’s a cool design and amazing glide 10/10 I recommend this coming from a huge gamer that plays Fortnite this got me a couple wins and surprisingly made me better and I had better movement and edits I thought I would regret my purchase but I actually didn’t once you get them it makes you wanna buy 10
It was just something else it was really good and cheap so pretty much all worth it you know but it is a long want time
Gggggghatwjnatkzkgzohoyxoysklgsohzyozgmskgsoysoysogwkywoyoogosysoyzoysoyzoysoysyosoyeoysoysouoywoysoysoysoyuspuspu I jus did that for coins lol but the quality is real good
Best item I’ve purchased and this is my first !!👍🏾
A lot smaller than the picture says but still really cool
Really colorful and nice designing. It has really good house gliding. I recommend this to a lot of gamers out there.
amazing quality stitching is off the charts great, the glide is wild, fiber is good material is good overall great mousepad for this price.
It’s great quality farbric an my mouse glides really good on it I really love it I use it every day now
rjejrirugfurueueurururueueuryrururueu3u3u3ufudue9 iv8vi i ivu u u u u u u uueofhwir9coeudhfjjejrjfiffff
This mouse pad is pretty good, it looks cool and it feels smooth. Only thing about it is that it’s smaller in real life than it shows on the product list images and it came a little bent on corners of it, but other than those things it’s pretty good.
mouse pad super confortável,não tenho nada a reclamar da comprar veio na medida do que eu precisava,aconselho comprar.
Good product arrived to Algeria in less than 20 days with Singapore post
Please look at the size your getting. I thought I was getting a bigger size but it turned out to be smaller than I expected. It’s still good quality though
tecido dele é muito bom de boa qualidade chegou em 8 dias
It’s okay the glide is mid I compared to my keyboard witch is 60% and my mouse that was on it
Loved it all came just mouse pad is not long as the photo it ok it still works thanks!
It's super cool, it looked really cool with my computer
Nice colors perfect for any mouse nice slide live it.
jdjdjdjsj to get off work today you can you get you a wake up and drive safe and drive safe and drive safe and drive safe you are you going to be here at 10 pm today and I can stay home and I can stay home and I can stay home and I can stay home 🏠🏠🏠🏠🏠🏠🏠🏠🏠 I will try and I will try and stay up for the night if you want to go to the jump park and meet me at the house at the house and meet you at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the house at the door open the lights come back ok then if ready to you if ready I would love 💕💕💕 and Dad and I are you going to the jump on my phone ok bye bye bye I love you to you too well I hope you have you been there around 10 for the birthday party then I'll you can play
esse mouse pad, realmente é muito bom..É rápido, confortável e ajuda muito para aqueles que gostam/AMAM jogar
So cool yayayayayayayayyauayaa I like it qyayayagahsisgeneoshsbdoeidhdhdbdbdbdbdhdhdhdhdhdhhdhdhdhdhshshdhshshhdhdhdhshshhsshsh rod drffffff this was the first thing that popped up in the comments I thought about it was the same as this tweet and it made my heart go crazy when it happened and it made the entire thing feel like it happened to us in a different light like it did with a whole other world of people in the past but it just makes it feel like we were in the past like a lot more like we are just like this is just so sad to say this and it’s just a lot more like this was a really sad time to come to this point and it’s so much better and I’m sorry about this was just a lot more like a little more of a lot more of that is really hard for you guys I hope that you’re doing OK and I’m so much more of a little more of a good luck and I’m sorry for your health is everything will get well soon I hope that everything will go to you all my best and I’ll talk soon I really miss your hsh
bigger than I thought, and it looks and feels great
This is a really good mouse pad it is about 12 inches and the quality of it is really amazing!!!!!!!