Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buena calidad relación precio. Cuando lo sacas de la bolsa tiene un olor fuerte a la espuma.
Buen material, buena costura. Lo malo que venia enrollado pero aplastado y se marcaron un poco los dobleces
De ótima qualidade!!! Pena que a minha mesa é pequena e acabou sobrando
Tout est ok franchement qualité au top 👌🏼 bien lourd ce place parfaitement bien bien je recommande 👌🏼👌🏼
Alfombrilla de excelente calidad y precio, tiene muy buenos acabados, ya probé los mouse y funcionan a la perfección, la revisión ampliamente.
the mouspad came in perfect condition, well packed and it stays in shape when extended over the table
Een prachtige muismat van zeer goede kwaliteit. Een ruime mat van een behoorlijke grootte waar je fijn op kunt werken en ook met je muis uit de weg kunt. Zeer netjes afgewerkt en zeer snel geleverd. Bedankt verkoper voor deze goede mat..
teslimatı biraz gecikmiş olmasina rağmen gelen çok çok güzeldi.en ve cok uygun fiyatti.kısa zamanda tekrar sipariş vermeyi düşünüyorum . umarım. Bu sefer biraz hızlı gelir. teşekkürler
Got the 3mm variant and I’m happy with the thickness. Definitely wouldn’t go for the 2mm as this is 3mm is just passable.
Envió rápido, excelente textura, vino envuelto muy bien, ligero al tacto y cumple su función
Great quality. Arrived on time. No hassles. The stitching is good and the feel of the cloth is good. I do recommend as a good desk mat.
Superó por muco mis espextativas. Llego muy bien protegido y sin ninguna marca 10 de 10. Recomendado el vendedor y recomendado el producto.
Súper lindo ya tenia uno más peque pero este esta genial para el mouse no se mueve y permite poner el teclado con un gran espacio para moverlo esta súper también para poner una cafetera y sus vasos por ser absorbente
É um mousepad com ótimo custo benefício, a qualidade do material é razoavelmente boa e também deixa bem confortável de utilizar o mouse sobre ele.
muy buen tapete para escritorio y proteger bien las mesas del roce.
Товаром задоволений, мишка добре ходить 😁, зворотня сторона прорезинена, края прошиті, рекомендую, коштує своїх коштів!
se ve de muy buen material y llego a chile en 11 dias es muy grande (pedi el de 40x90x3mm) lo recomiendo mucho