Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gostei, parte de baixo com bolinhas emborrachadas, material bem simples como se fosse prensado, não é liso, para mim funcionou perfeitamente. Leiam a Bíblia, Jesus está voltando!
I like it .. recommended fast shipping and good packing ..
É bonito e o mouse funciona muito bem nele.
O tapete para mesa desktop é de boa qualidade, mas o mouse ótico nao fuinciona no tapete, não podendo ser usado como um mouse pad.
The mouse isn't a little smooth when moving, but overall I'm satisfied.
생각보다 소재 좋고 좀 까끌하긴 해요. 사이즈 하나 더 큰걸로 사도 될뻔 했네요.
The wool quality is very good at an affordable price. But the Anti-slipping is good (not what I expected)
부직포 느낌이지만 부드럽고 좋습니다 두께도 적당하고 뒷면 미끄럼 방지가 되있어 퀄리티 좋네요
Good quality. Kinda small if you have a 75% keyboard. No problems with optical mouse.
Bem confortável de usar, melhorou significativamente meu setup, gostei muito.
Волшебный моточек!😊 Коврик хороший. Воду вроде пропускает, но это все согласно описанию. Антискользящие резинки подходят и удобно в эксплуатации. Продавцу спасибо 👍
produto com excelente qualidade. não tive problemas com o uso do mouse. boa espessura E aparentemente durável. tem umas bolinhas de aderência no fundo. não solta pelos
Overall a decent product can't ask for more given the price, size is as given options so choose according to your need. I ordered a smaller one but will serve its purpose but could have used a bit larger one.
Produto como descrito. Boa relação preço qualidade. Entrega muito rápida.
Es idéntico a las fotos. Es suave pero suficientemente rígida para que no se maltrate. Debajo tiene un sistema de goma para evitar derrapar pero no es muy bueno. El color es bastante bonito.
É bom, atendeu o que precisava. Porém veio um pouco amassado devido ao transporte
Muito legal o Mousepad, gostei. O tecido era exatamente o que eu esperava. Ele só tem um cheiro que achei ruim mas acredito que vai passar com o tempo.
o maior e melhor mousepad que já usei, exatamente como no anúncio.
I thought the texture would be different, bought it didn't like it but it's nice for the price and matches their description. I personally will not use it
produto de boa qualidade, porém eu achei que ele incomoda um pouco no braço, é com um textura felpuda, como estamos no Carlo aqui no Brasil, acredito que não foi uma experiência tão boa, mas quem sabe no frio 🥶
Está muy bonito , confortable y seguro para que no derrape . Muy útil para usar cuando tienes una mesa de mármol y así no pasa el frío de las superficies. El color es muy agradable y combinable . Me súper encantó. Lo recomiendo mucho.
Produto de boa qualidade. Escolhi um tamanho pequeno. Recomendo pegar no mínimo 80x40 cm
Really good material, real upgrade of my home office desk
Gostei, se fosse um pouco maior seria mais interessante. mas tem os 60 cm, conforme a descrição.
Un bel tappeto in feltro grigio scuro per coprire parte della scrivania e offrire così un piano di lavoro più "rifinito". Buono il grip al piano, non scivola da nessuna parte, mentre la texture del tessuto è ottima. All'inizio ha un odore un po' forte di plastica ma svanisce molto rapidamente.