Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy cómodo, ya no me duelen más mis muñecas, es muy práctico y hasta se puede apoyar todo el brazo para recostarse! volvería a comprarlo. me gustaría uno que fuera todo completo hasta el mouse, pero sin duda muy buen material y acolchado 10/10
Nice product. comfortable. no strong smell. Delivery was very fast.
Excelente calidad, muy buen acabado bien embalado, con unos sobres de olor
llegó súper rápido y son muy cómodos 100% recomendados🤟
Suaves y funcionan bien para escribir y usar el ratón.
It’s really comfy for my writs! I recommend it! It was early delivery too!
ניראה ממש איכותי וטוב !! אני ממש מרוצה כדאי ליקנות !!
me encanto muy cómodas, muy buen tamaño, la calidad es buena las recomiendo al 100%
Really comfortable, great quality at a great price. And thanks to the seller for the nice gift.
does a fine job to cushion my arms while working for long sessions.
품질 좋고, 적당한 말랑함, 튼튼하고 메모리폼으로 질 빋쳐 즙니다. 때타는 검정은 아닌거 같아요. 키보드하고 놓고보니 흰색살걸 ㅜㅜ
Gostei. Parece confortável. De fato, o cheiro não é muito agradável, porém, você só sentirá de leve se enfiar o nariz no negócio 🤣🤣🤣 E talvez seja também porque ele vem com um aromatizante junto, talvez seja pra não criar mofo.
I've been using it for a few weeks now and I can say it serves its purpose. The material is soft and doesn't cause any skin irritation, we will see if the durability is good as well.
아래쪽에 미끄럼 방지되는 것도 있고 퀄리티가 괜찮아서 한 세트 더 주문할까해요~!
Perfect thickness and really soft on my wrist. Exactly what I wanted.
Material (tecido, espuma, borracha) e acabamento de ótima qualidade. Só não gostei que o apoio do mouse veio com uma tonalidade que aparenta estar sujo.
Envio rapido. llego a Merida, Yucatan, Mexico en 10 dias habiles. Este producto se pidió con muchos más artículos. La calidad del producto se siente de buena calidad.