Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Freight arrived super fast and ahead of schedule! Bluetooth takes a while to connect the first time but then the first one connects quickly afterwards. Still learning to move the machine but to do many things!
I arrived super fast and good condition, I already tried it and it works very well
Arrived before the deadline, super packed. Fulfills what you promise, seller of all support.
Arrived on time, very well packed! I loved my request
The machine is very simple to use, just learn which power and depth to use at home item type
About the seller: was considerate and shipping was super fast. About laserpecker 4 apparently is very good, for the amount paid I hope it is a product that can do enough work to pay the amount of the investment.
The machine arrived 1 day before the deadline, and really they comply with the deadline! In perfect condition, super well packed, without any defect. I loved too much, I will already start working with her.😍😍😍😍Super attentive seller!
Despite being already in Brazil, it was seized by the federal revenue at the RJ Post Office. I contacted the seller and he promptly sent another one using a carrier. Great service. As for the quality of the LP4, meets the expectations. I already owned the LP2 and in comparison, I believe that the LP4 does not replace it with good cost benefit, but as an addition, it is excellent. The metal recording is very good and the accessories are superior, however they fail a little eventually, perhaps because of the software or firmware. Use for MDF cutting is very difficult, even if it is possible, it does not serve this purpose well. It is less portable than the LP2, but it is more versatile, being compatible with the roller, but I do not use it because it is unreliable in keeping driving while recording. Despite the output power of 10W, the power of the blue laser does not result in double power relative to LP2, in my opinion. I conclude that it is a great acquisition for those who already know the proposal.
Arrived in 4 days, from RJ to SP✔️ (Stock in Brazil) I thought I 'd have some prank, but no. I bought her complete with rotary shaft. I made these drawings on the cell phone and case, I made rings, rings, wood etc... Works very well and worth it, is the purchase. Extremely easy is not, but it is an excellent machine.
The best I 've ever had. It records on practically all types of material and without having to add any product on the surface. Plugged into the socket and ready, easy to use. Excellent and well intuitive software. I recommend it.
Arrived right, very well packed, all the items, easy to assemble, excellent finish and working, only missing to come manual and the app in Portuguese (would make it much easier), excellent equipment now is to learn to move because it has many options. The tip # laserpecker # LP4
The paserpecker4 I received on 15/01/24 does not work. Please contact me. I need you to guide me as I do. I would like to return and receive another one in perfect working order. My contact: sanzia7 @ gmail.com. Mobile Phone: + 55(85)999738856
I suspected and thought it would not arrive .. But it arrived super fast, before the deadline! Tested on wood and silver Super approved
Great product very top I'm really enjoying it and and very easy the operation!
I'm in the learning stage. I hope it's very friendly. It's all I can say for the moment, I haven't put her together yet. But soon, if everything goes bn, don't wait for another message
Great product worked very well, impeccable packaging very well protected
Really is a very high quality product. Perfect. I already tested, you have to have skills. And a machine complete with. Various functionalities. Definitely perfect. China when it does something good is good sometimes we buy with low price. Anyone who wants to know more just Google the logo of the image.