Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I asked for a key and a kit, they look very resistant, just need to check the part that turns, to see with the use that lasts so long
Of good quality, I recommend the delivery was very fast, (Edo. Mexico) feels resistant
I expected a long time. I arrived in five days. Good to get there quickly. There was No 10mm side. It's a good price here in Ali I like to buy it. It's hard now. Monkeys Penner. I don't have to struggle.
Very good key and it will be quite useful to me, I liked😁
It is seen that it does its function, just be careful with the precision you exercise
VERY HAPPY, THIS IS HOW A SHOP SHOULD SEND ITEMS!!! BEST SHOP IN ALLIEXPRESS SELLING THIS ITEMS. GREAT QUALITY. THANK YOU.
The shipment arrived very quickly to my country, it only took one week and in perfect condition. The key looks solid, good quality and well finished, but it still needs to be used to determine its true strength. The seller shipped in a package with good protection and was fast in the office, I recommend it
I like good tools and durable this seems to be of good quality.
I bought it well on the cheap. I bought several from Ali.
This is a real honest Korean review. The size and ratchet are all good. It's loose differently. I think it's cheap and portable. And the delivery is fast.
Everything is Ok nice Chrome works without problems I recommend
Key well done, it looks good, it fits the bolts well, the invoice is good, I will also buy other sizes.
The product is quite resistant! I believe that it will serve very well in its use. Arrived on time, according to the description of the ad. Fully recommend Congratulations to the seller!
Great keys I will return buy recommend arrived on time
The delivery is fast, it's packed well, the tool quality is great for your money, thanks to the seller for being quick.
The keys are excellent, you can buy without fear. Recommend!
The tool looks well made there is plus than tester it and see if it holds in time