Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived before the deadline all right now I will test
Quality product, met the expectations I recommend
Excellent Product works very well
Product as advertised, I was unable to remove the wheel from my car, but it has plenty of power. Delivery carried out on time. Did not stop at customs since the tax is already charged on the shopping cart. Product came well packed, protected with air cushions. Today 22mar2024 it is better priced, R$ 213,07 already with shipping tax as per!
Delivery was very fast, well packed. Working perfectly, chlorine, can not be expected too much with respect to the torque, more car wheel bolts took off easy.
Good product enough power to remove the rims nuts I recommend it
Works very well loosen the tire of my tracker without inconvenience, it feels deuy good quality durability time will tell in the future
Product apparently is good, I was unlucky to use 1 time and it stopped, machine problem even the battery in good condition, but received the normal refund and bought another, it may be that next time I'm luckier
Very good package📦👍
I still have not tested the machine because I am traveling, the more the product seems to be great, the seller was very fast, the delivery was surprising, I did not expect to be so fast delivery .. Recommend without fear, note 10.
By far I exceed my expectations! I loosen the wheel screws and as if that were not enough, I unscrewed the screw on my car, which was adjusted to more than 130 pounds. In addition I arrived super fast in Mexico, only 9 days! The best product I bought on Aliexpress👌🏻
It seems to Me a quality item although I have not yet checked its operation with the change of a tire
It took delivery by the Post Office which took 46 days. I did a lubrication and it became more selentious. I liked the product. The bits are firm even face down because there is a magnet on the tip which pleased me a lot. I did a test on a high hardness Wood and the thick gauge screw and came in very easily, I was surprised. I found her mid-level noise. Perfect fits the Makita battery.
Super quality merchandise recommend excellent cost benefit, the delivery took a while but it was worth it.
As it is in the publication, just need to try the sole well seems to have very good power and we will say it later
The product is good, the bad thing is the charger that is from the European Union and not the American thing is the only bad thing and I tried the other thing that is not as if it were a drill to put it in the drill bit.