Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very good ^ ^ I think it will be so good when painting. Thank you ^ ^
Super stand airbrush paint very flexible for painting small parts and you have both hands free. Highly recommended!
Arrived quickly, well packed, nice box. Perfectly matches my expectations. Impeccable for the gift I want to make.
arrived but tin slightly damaged hopefully will still work ok
I loved these practices, they arrived well packed, I recommend the seller
Top, top, top - love it! Everything in a tiny box, flexible mounts, small clamps, magnetic, can be put on the box or anything else magnetic for drying - love it! My old, large dry-stands can retire now.
GG they are very good quality and being able to have them saved and not anywhere is a hoot, I would buy it again without a doubt... For my part until next purchase😁
Complies with expectations, has a good grip that does not seem to damage the paint, and both the position and the magnet are quite firm and maintain the position in a stable manner.
amazing easy to use.. with strong magnet.. fast delivery.. product is the same as description.......
simple intuitive and smart tool. A must have for modeling/crafting painting activities when a third hand is needed
Item is well packed and delivered in good time. Tracking is provided all the way. Item is useful and fully adjustable on the metal base with the help of magnets.
I was pleasantly surprised by the truth. Of good quality and the magnet is strong. Tweezers hold up perfectly
Just as describe. Smaller than the regular size clips, just right size to clip on smaller model parts. Works fine.
I really liked it, good material, quite useful for crafts of all kinds and having magnet is useful to put on any metal part
Excellent base with magnetic supports, hold alligators well and have a good size to work miniatures.
Great quality product, very useful . Great seller, it arrived fast and very well packed.
The product is good and has good presentation. Arrived very well protected with bubble rubber and arrived intact.