Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toollar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toollar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive early, they look good quality, it would be necessary to try it in the workshop and see how it is, while it looks good
Great item - long which gives one a nice lever - was delivered very quickly. Nice colours and good grip. Runner type holder which will eventually fall apart
Arrived in good condition and well packed and well before the stated date. They look good quality, just need to use them to see their durability.
Very good product, now I will buy in standard measurements.
Good material, they look resistant and aesthetic exelent price ratio, now let's see how much their performance yields
I liked the smaller set so I bought this one too. this one has even better form holder. Very satisfied overall.
I don't heat them yet, but they look good material and are a bit heavy
They arrived in good condition, and I had already used this type of tool, I hope it is just as resistant as the last
Arrived very quickly in a common package. I liked the length, I tried it correctly, but you have to see if I work daily as I respond
Super practical, I use them mainly for the maintenance of my bicycles. The ball point is super practical, it already had a very normal set of keys Allen and a multitool Crank Brothers, but needed a ball-tipped wrench to squeeze a rear caliper and the normal tips did not go right because of the space. I regret not buying a set of keys of this kind before.
Looks very good quality, just need to use it, later comments.
Arrived very fast and looks very good quality I recommend it
Really good quality! They are better than the description! The seller is very friendly and the communication is super! Thanks!
very nice .. nice quality of material.. I recommend your store .. it's very very fast arrival
This is a virtual rain pack👍👍👍The price is 10 times that I'm using now. The quality is similar.👍👍👍
It's short for professional use, so it's not going to work, and it's suitable for use when you need it. I'm an electric man, but the old wrench is big, so I bought it as a small one. The color is worn. I think it will come off naturally.
Present to be of good quality, for moderate use, do not know how they will do in industrial environment
Arrived and worked as expected. Great bit of kit to have in your tool box.
P redoubt arrived on time, looks good quality, have not tested yet